I wanted to drop you and your team a note to thank you for the exceptional service we have received from Touchstone before and during our window installation. Following another cold winter in the cottage, we knew our windows were in desperate need of replacement.
We chose Touchstone over two other specialist glaziers, and are extremely glad that we did. Your on-site crew - were a credit to your business and the epitome of professionals at work. They were all polite, friendly, extremely respectful, and a pleasure to have working in our home. Coupled with that their utter patience and kindness towards their newest recruit (our six year old son, Louis, who cried after they had left!), and Jordan's assistance with the local wildlife - Louis the ferret ( I hope he's doing well in Yorkshire), and Moley (who was rehomed closer to home!) - your team took our family life completely in their stride, with nothing more than smiles and good humour. At the end of each day, they were meticulous with their clearing up, and at the end of the installation, made a full check of all the windows, which were left sparkling, inside and out! We are over the moon with our new windows which have made such a difference to the cottage, both in terms of noise, drafts (or lack of!), and appearance.
We wish Touchstone and all its employees the continued success that is deserved by service and product of such high standards. Thank you for Louis' Touchstone T-shirt. And thank you for his measuring tape. We're unsure, however, how to take the gift of his hammer, and are still wondering if it is some kind of pay-back...
We would just like to say a big thank you to everyone at Touchstone for the way the contract to replace the windows in the Stone Room at Lingholm was handled and to say again how thoroughly pleased we are with the quality of the windows.
As you know the Stone Room is where the main events are held at Lingholm and it was important the windows correctly reflected the historic character of the room, they are absolutely perfect and we are particularly pleased with the aged process applied to the outside of the glass as it gives them a period feel, the room is also much warmer with double glazed units and no gaps around the frames. We have already had numerous comments about how good the windows look and we look forward to getting the windows replaced on the main stairs as soon as we have listed building consent.
We would just like to mention how brilliant the Touchstone guys were in the process, working with us to minimise disruption to holiday guests and clearing up at weekend so the wedding could go ahead.
I wanted to take this opportunity on behalf of Davina and I to thank you for the excellent service provided to us. The quality of the windows installed and the service provided has been first class. Our home has been transformed and I am sure we will see the benefits this winter and on the value of our property.
From our first contact to the end of the installation you and the whole team have been lovely to work with. It really has been a pleasure to deal with you and we would recommend your Company to any prospective customers. Your approach and personal attention is refreshing to say the least. Please pop in for a tea if you are ever passing.
“Our new windows from Touchstone have transformed our lives! The draughts have disappeared, there’s no more condensation and we’ve been able to keep the house warm at last. We don’t have to think about moving house anymore!
There’s no doubt that without Touchstone’s help and support we wouldn’t have been able to obtain the listed building consent for our new windows, or been able to get permission for the style of windows that we wanted. Many thanks to Dave and to all the team who helped from start to finish- you have a great product and a fantastic service.
There is just one problem; the double-glazing has done such a good job of soundproofing the house that the dog can’t hear people coming to the door anymore- he thinks he’s gone deaf...!”
"To all those who were involved in our project- Arch windows, St Mary’s Chapel!!
Our thanks to everyone who has contributed to our fabulous arched windows and double doors, we are so thrilled with the result and can immediately feel the benefit of extra warmth and increased light levels.
It has been an absolute pleasure dealing with Touchstone, a breath of fresh air when it comes to the personal service your staff provide. We know our windows were a challenge and the effort you went to, to ensure that they met our requirements was truly exceptional. Visiting you twice brought home to us the lengths your company is prepared to go to behind the scenes to get it right because you care that your customer is happy and pleased with the result.
You were a recommendation to us and we would hesitate to recommend you to other- You are a Yorkshire gem!"
Charlie & David Hume
Tel: +44(0)1484 400023 • Email: firstname.lastname@example.org